Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

3 Oct 2014

Mother Justice attacks Sainsbury's - poor show ! Will Ocado do better? It's not just customer service competence we need, it's the actual service!

Dear Sainbury's

I couldn't log in and missed updating an order, I need to add water to my shop, and the time for amending an order is gone, can you help please?

Sainsbury's unhelpfully wrote:

Thank you for your email about your order. I am sorry that you forgot to add an item to your order. I can appreciate your disappointment.

I can confirm that as your order is fixed for delivery today, we are unable to make any further amendments as the store have already processed payment for your order.

If you need any further assistance please contact us on 0800 328 1700 option 1, option 1 and one of our team will be happy to help.

We appreciate the time you have taken to contact us. We hope to see you online again soon.

Yours sincerely

Sarah Marotta
Customer Manager
Sainsbury's Online

Thanks, for that I shop with Ocado next week

Mother Justice

18 Sep 2014

Moble Smartphones used by CEO's and other Bosses include

The Blackberry z30. You won't find much about it. It's a beautiful 'phone with 5 inches plus (always a help is this size) and best, it has 18 hours of life. What a dream. Of course bosses like to use the O2 Network in the UK as it has best practice to support custom, O2 is simply the most reliable service, despite our love of great names like Three and Orange, their services just don't live up to empty promises and spin. Shame